To begin the process, your broker will send you a link to complete a refinance questionnaire. This helps us understand your current financial situation, loan preferences, and goals.Along with the questionnaire, we will request supporting documents such as payslips, bank statements, and tax returns to verify your income and financial position.
Complete the questionnaire with accurate and up-to-date information.
Upload the questionnaire and all supporting documents to the Finance Vault, our secure platform for sharing sensitive information.
Once your documents are received:
We will order a property valuation to determine your home’s current market value. This helps assess your loan-to-value ratio (LVR) and the refinance options available.
Your broker will conduct in-depth research and assessment, considering your financial profile, property value, and lending options.
We will compare interest rates, loan features, and potential savings to present you with the most suitable solutions.
As part of refinancing, you will need to complete a Discharge Authority Form to notify your current lender to close your existing loan.
We will send you the form along with step-by-step instructions.
Most lenders require a wet signature, meaning the form must be printed and signed by hand.
Once submitted, our team will liaise with the lender to ensure the discharge is processed. Please note, lenders have varying processing times and requirements, so timely completion is important.
Once we have all required documents:
Your broker will prepare and send a Credit Proposal, which outlines loan options (where applicable) and provides tailored credit advice.
You are encouraged to call your broker if you have any questions before signing. Signing promptly allows us to prepare and lodge your loan application.
You may be asked to complete ID verification and sign application documents electronically—our team will guide you through this process.
Once all documents are ready, we will submit your application to the lender.Assessment time varies by lender and depends on their current workload. Most lenders take 2–5 business days to assess an application.Our processing team will keep you updated throughout this stage.Meanwhile, your discharge request is also being processed by your current lender.
